Frequently Asked Questions (FAQs)
Q. What do I need to do to enter Oxford Casino under COVID-19 restrictions?
A. First, you need to wear a mask / face covering or shield that comply with the State of Maine requirements. Second, you need to show a valid ID (see below) and provide a phone number for Contact Tracking. Third, you need to maintain at least six feet of physical distancing between you and anyone not in your household.
Q. What identification do I need to present to enter Oxford Casino?
A. Any of the following unexpired IDs are acceptable as long as they are not expired: a state issued Driver’s License; a state issued Identification Card; a Passport; a U.S. Military ID or a U.S. Alien Registration Card.
Q. What if my Driver’s License recently expired?
A. A valid temporary Driver’s License is acceptable if accompanied by the expired Driver’s License. Pictures of licenses are not acceptable.
Q. What if I live out of state and want to visit Oxford Casino?
A. You can find the answer for visiting Maine during COVID-19 restrictions here: https://www.maine.gov/covid19/restartingmaine/keepmainehealthy/faqs
Q. What are your hours of operation?
A. We are currently open 24/7.
Q. When will Table Games reopen?
A. We do not have a timeline at this moment.
Q. When will the Hotel & Restaurants reopen?
A. We do not have timelines at this moment.
Q. What happened to my Free Play and other offers during the closure?
A. Any previous Free Play, Dining, Hotel or similar offers you may have received that expired during our closure will not be available for redemption. New offers may be issued later, based on occupancy limits, social distancing limitation, and recent qualified play.
Q. Will you have promotions when you open?
A. All promotions, excluding Birthday kiosk game and New Member kiosk game, will not be available for the foreseeable future. More details may be available later.
Q. What happens to my drawings entries for the Mother’s Day Designer Handbag Giveaway?
A. Entries you had earned for the drawing may be added to a future drawing or promotion once we can offer such a promotion.
Q. What will happen to my birthday promotion?
A. Qualifying guests whose birthday was in March, April, May, June or July will have this promotion available to them until August 31, 2020.
Q. What will happen to my Oxford Rewards Loyalty Club® Tier Status Points?
A. We will postpone Tier downgrades until January 1, 2021. Your Players Club Tier Status Points will not expire and will be extended by the length of our closure. Normal earning periods apply.
Q. Will my Oxford Rewards Loyalty Club® Points expire?
A. No. If any available Points expired during our closure, they will be made available once we reopen until August 31, 2020.