Frequently Asked Questions (FAQs)

Q. What do I need to do to enter Oxford Casino under COVID-19 restrictions?
A. First, you need to wear a mask / face covering or shield that comply with the State of Maine requirements. Second, you need to show a valid ID (see below) and provide a phone number for Contact Tracking. Third, you need to maintain at least six feet of physical distancing between you and anyone not in your household.

Q. What identification do I need to present to enter Oxford Casino?
A. Any of the following unexpired IDs are acceptable as long as they are not expired: a state issued Driver’s License; a state issued Identification Card; a Passport; a U.S. Military ID or a U.S. Alien Registration Card.

Q. What if my Driver’s License recently expired?
A. A valid temporary Driver’s License is acceptable if accompanied by the expired Driver’s License. Pictures of licenses are not acceptable.

Q. What if I live out of state and want to visit Oxford Casino?
A. You can find the answer for visiting Maine during COVID-19 restrictions here: https://www.maine.gov/covid19/restartingmaine/keepmainehealthy/faqs

Q. What are your hours of operation?
A. We are currently open 24/7.

Q. When will the Hotel & Restaurants reopen?
A. We do not have timelines at this moment.

Q. What will happen to my Oxford Rewards Loyalty Club® Tier Status Points?
A. We maintained your Tier Point status through December 31, 2020. To qualify for January 1, 2021, you will need to earn 90,000 Tier Points between October 1 and December 31 to achieve/maintain Black Card status or 25,000 Tier Points to achieve/maintain Platinum Card status.