Dustin C.

It has not taken long for Guest Services Shift Manager, Dustin, to make an impact on the team at Oxford Casino Hotel.

Though he would drive by nearly every day for years, it wasn’t until January 2022 that Dustin made the decision to take the leap and apply for a position here. In the seven short months since then, Southern Maine’s Casino has been lucky to have a dedicated team member in Dustin – let’s get to know him better together!

There’s something to be said about someone who loves to make people smile, and on Dustin we could write a book. Even from a young age, with his first job selling popcorn at the Kora Shrine Circus, spreading happiness has been at the core of Dustin’s personality. This trait lent itself well as Dustin’s career branched into both business and apartment management, and continues tenfold now that he holds a position within our Guest Services Department. When we asked him what his favorite part of working at Oxford Casino Hotel is, he chalked the guests winning & smiling up to #1. And the best benefit? “Helping the guests and paying them out!”

So what does a Guest Services Shift Manager take on in a normal day? Aside from his aforementioned favorite things, Dustin can also be found ensuring that all machinery is stocked and working properly for cash and ticket transactions. He’ll assist cashiers when needed and has even occasionally jumped in with the count team during times of struggle. Dustin takes pride in what he does, and it certainly shows. He says, “His mindset from the start was to grow within the company,” and even hopes to retire here.

We admire Dustin’s positive attitude and drive so much that we sought not only his advice, but also requested the best advice he’s received in regards to his career from others. To the former, he suggests: “Learn as much as you can in the field you’re trying to advance in and when the opportunity arises – go for it!” And to the latter? “Let things go.” Dustin says with that, he knows that he won’t always be right – and that mentality has allowed him to focus only on what’s in front of him and to learn from his mistakes.

If you haven’t had the pleasure of interacting with Dustin at Guest Services, perhaps you’ve seen him around the area with his handsome best friend, Tank – a red-nosed pitbull with whom he shares an indescribable bond. In his time off, Dustin also loves to spend time with his family and friends – taking in sporting events, concerts, or even just enjoying a long car ride through Maine’s scenic byways. Either way – be sure to say hello to Dustin the next time you’re visiting Oxford Casino Hotel and he’ll be sure to make you smile.

Dustin C. - Celebrating Success