Frequently Asked Questions

Frequently Asked Questions

Our Guests enjoyment and entertainment is the top priority of every employee at Oxford Casino Hotel & Event Center!

Guest Services is a great place to start if you have any questions or need anything related to chip redemption, currency exchange, your Oxford Rewards Loyalty Card or Win/Loss information. Stop by and let us know how we can help!

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Inquiries can be sent to [email protected]

Click HERE to be directed to our Contact page

Are persons under the age of 21 allowed in the hotel rooms and the OX Pub?

Yes, however, children and vulnerable adults are not to be left unaccompanied in hotel rooms, restaurants, and/or public areas. No one under the age of 21 is allowed in the Casino area.

Are Pets allowed in the Casino/Hotel?

Pets are not allowed in the casino or restaurant venues. We have a limited number hotel rooms where dogs are permitted. Please call hotel reservations for details (207) 539-6777.

Can I smoke in the Casino or Hotel?

Oxford Casino Hotel is smoke free. We provide a covered and heated smoking area between the casino and hotel porte cocheres.

Does Oxford Casino offer over-sized parking?

Yes, over-sized parking is located in the south corner of the upper parking lot. All parking at Oxford Casino Hotel & Event Center is FREE.

How may I obtain my win/loss statement?

There are two ways in which to obtain your win/loss statement:

a. The previous year’s win/loss statement is available at any of our promotional kiosks
b. Complete and sign the Win/Loss Statement Request form and forward it to Guest Services:

• In person
• Via mail, attn. Guest Services
• Via Fax, (207) 539-6023 attn. Guest Services

Request forms are available at Guest Services and on this website, under Gaming and Forms & Download.

All requests received from January 1-October 31 are typically completed within 24 hours and forwarded to the guest.

All requests received from November 1 – December 31 are held and processed in the first 10 days of the following year.

All Win/Loss statements will be forwarded to the guest in one of three ways:

• In person at Guest Services with valid identification
• Via USPS to the address as listed on the Win/Loss Statement Request form
• Via fax to a fax number you provide

We apologize for any inconvenience, but at this time the Win/Loss Statement is not available on-line, phone requests for Win/Loss statements are not acceptable and Win/Loss statements may not be emailed (as stated on the request form).

How old do I have to be to enter Oxford Casino?

You must be 21 years of age to enter the casino area unless you are licensed as an employee. Two forms of ID may be required.

I lost my tax form (W2-G) for a jackpot, how may I obtain a copy?

To request a copy of a previously issued W2-G, please complete and sign the W2-G Request form and forward it to Guest Services:

a. In person
b. Via mail, attn. Guest Services
c. Via Fax, (207) 539-6023 attn. Guest Services

Request forms are available at Guest Services and on this website, under Gaming and Forms & Download.

Guest Services will forward the request to the Finance Department for processing and delivery.

All W2-G copies will be forwarded to the guest in one of four ways:

a. In person at Guest Services with valid identification
b. Via USPS to the address as listed on the requested W2-G form
• If the address has changed, copies will NOT be mailed
c. Via Fax to a fax number you provide

We apologize for any inconvenience, but at this time copies of W2-Gs are not available on-line and phone requests for copies of W2-Gs are not acceptable.

What are Oxford Casino’s hours?

We are open 24 hours a day, 7 days a week.

What are the hours of the restaurant venues?

Please follow the link for dining hours: https://www.oxfordcasino.com/dining/

Where do I go to book a room?

https://book.b4checkin.com/chameleon/oxfordcasino#main or You can make reservations via phone at (207) 539-6777